Operate · Operations

Set it once.
Let it run.

Viva turns the repetitive parts of running your business into routines — welcome texts, follow-ups, review requests, reminders. You set them once; they run in the background, in your voice.

Free to start · no card required
app.goviva.ai/automations
New Customer Routine
Runs after each new booking
ACTIVE
1
Send welcome SMSDONE
Personalized with name & service
2
Add to customer listDONE
Tag: New Customer
3
Schedule follow-upRUNNING
24 hours after appointment
4
Request reviewPENDING
If satisfaction = positive
24/7
routines run on their own
1
activity log for every send
What it does

The busywork, handled in the background.

Build routines from presets, connect your tools, and let Viva run the repetitive parts of your day.

Automation Routines

Chain steps into routines that trigger on a booking, message, or schedule.

Trigger on any customer event
Multi-step, with conditions
See exactly what ran, and when
Preset Library

Start from routines built for your business type — edit, don't author.

New-lead, task, and reminder presets
Tuned to your category out of the box
Turn on with a single tap
Connected Tools

Viva plugs into the tools you already use, so data flows on its own.

Calendar, email, and SMS
Works with your existing setup
No rip-and-replace required
Smart Reminders

Appointment, follow-up and review nudges go out on the schedule you set.

Timed to each customer
Sent by email or text
Edit the wording anytime
Always in Control

Effortless, not unsupervised — review, pause, or edit any routine anytime.

“Send to me to review first” mode
Pause a routine in one tap
Full activity log for every send
Performance View

See what your routines are accomplishing each week, at a glance.

Messages sent, bookings, reviews
Filter by routine
Spot what to tune next
How it works

Live in three steps.

1
Pick a routine

Choose from presets built for your business and tweak any step to fit.

2
Turn it on

Set the trigger — a booking, a message, a date — and Viva takes it from there.

3
Let it run

It works in the background while you keep an eye on the activity log.

Set it once. Get your time back.

Free to start · no card required